Solutions for Senior Living Professionals
As a senior living professional, you are often tasked with guiding people through some of the most challenging transitions of their lives.
Whether it is your residents themselves, or their family members, you offer solutions with care and compassion, as if they were your own family.
But too often, what you offer as a best option for the reality of their situation feels like a betrayal to them.
You can be accused of greed, or told that your staff are too lazy, or hear stubborn refusal against options you provide in your residents’ best interest.
These can feel like impossible conversations! 😱
Solid Signal offers practical, engaging training and consulting so that you can get through these challenging conversations,
and keep the trust of your patients and their families. 😊🤝😊
Calmer Conversations about Difficult Transitions
No one likes talking about lifestyle changes that seem expensive and feel restrictive. For example, discussing a transition from aging-in-place to a care facility can often feel like a mine field. Or explaining a care-level transition to your resident and their loved ones. These conversations would be hard enough on their own, but they often get a lot more challenging, because a person facing these losses can sometimes be incredibly hard to talk with. Big emotions, stress, and health issues often make it hard for them to understand what you are saying. They may temporarily be unable to tell you what their priorities are. They may take their anger out on you.
Using the Solid Signal Method, participants will gain evidence-based, practical strategies to communicate with residents and their families during these seemingly impossible moments. You will learn how to restore a more respectful tone to conversations that can get hostile and emotionally-charged. You will also learn how to guide residents and their loved ones in a constructive decision-making process so that they are more likely to select the care they need.
Note: this workshop is designed for difficult workplace conversations and is not a safety or a crisis-response program.
- 60 minutes
- In-person (Fargo-Moorhead area) or Remote (within the U.S.)
- Up to 25 participants
- $950 (flat introductory group rate)
If you’d like to book a session, or just learn more about the workshop by talking with me directly, click “Book Now” below. 👇
Custom Training and Workshops
When a pre-packaged seminar isn’t enough, let’s get into best-in-class consulting mode. With over a decade of experience partnering with organizational leaders and subject matter experts, I specialize in working with your team to pinpoint exactly where the challenges lie and how to address them.
I’m willing to bet that your team has already been testing solutions to this problem. I start with quick and painless interviews with you and selected members of your team about what is working and what isn’t. I’ll then use my communications and learning experience design expertise to build for you a training program that fits your team. No fluff. No one-size-fits all training. A program that fits your team like a glove.
- In-person options available within the Fargo-Moorhead area.
- Remote training available in the U.S. via Zoom.
- On-site travel is offered for custom workshops and intensives outside the Fargo-Moorhead area. I am available to travel to your office. Travel and accommodation are billed at cost.
To book a free introductory consultation 👇